IT Health Assessment

Careers

Job Title:                       Internal Sales Administrator
Location:                      Mount Edgecombe, Durban – Hybrid position onsite/remote
Available:                     Immediately 
Working hours:          08h00 – 17h00
Type:                             Permanent position

Job Requirements

  1. Bachelor’s degree or National Diploma in procurement or administration.
  2. Minimum of 3 years of experience in internal sales.
  3. Prior experience in sales, quoting, procurement, or similar roles is typically preferred.
  4. Excellent communication and interpersonal skills.
  5. Able to work as part of a team and independently.

Full Job Description:

 

Job Title:                       Account Manager
Location:                      Mount Edgecombe, Durban – Hybrid position onsite/remote
Available:                     Immediately 
Working hours:          08h00 – 17h00
Type:                             Permanent position

As an Account Manager, you will be responsible for managing and growing relationships with our largest and most strategic accounts. You will serve as the primary point of contact for our clients, ensuring their satisfaction and success with our products and services. The ideal candidate will have a strong background in account management, excellent communication skills, and a proven track record of achieving sales targets and driving customer success.

Job Requirements:

  1. Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience).
  2. 5+ years of experience in account management, sales, or a related field, preferably within the segment.
  3. Proven track record of managing and growing large, complex accounts.
  4. Proven track record of achieving sales targets
  5. Experience in the technology or software industry is highly desirable.
  6. Excellent communication and interpersonal skills.
  7. Strong negotiation and closing skills.
  8. Ability to build and maintain strong relationships with senior-level executives.
  9. Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.
  10. Strong analytical and problem-solving abilities.
  11. Strong service delivery mindset
  12. Progress centric thinker

Full Job Description

Job Title:                       Service Desk Agent
Location:                      Mount Edgecombe, Durban – Hybrid position onsite/remote
Available:                     Immediately 
Working hours:          08h00 – 17h00
Type:                             Permanent position

The Service Desk Agent plays a pivotal role in delivering exceptional customer service and technical support within our company. The Service Desk Agent is responsible for providing administrative support to ensure the efficient operation of the operations department. This role involves managing customer accounts, managing backend billing and ordering operations with connectivity vendors, handling service inquiries, processing orders, assisting with the coordination of service installations and troubleshooting requests. The Service Agent acts as a liaison between customers and technical teams to facilitate smooth service delivery and customer satisfaction.

This position is additionally responsible for providing first line helpdesk support to and provide the first point of contact for a variety of facilities management requirements and administration. With strong administrative skills and customer focus, you will provide a friendly and proactive service to customers and conduct an efficient handling of each query and advise customers of the consequent solution.

Job Requirements:

  1. Minimum of 3 years of experience in an administration role.
  2. Previous experience in a customer service role is preferred.
  3. Familiarity with internet service provider operations, domain management, and email hosting solutions is beneficial.
  4. Proficiency in basic computer skills, including familiarity with operating systems (Windows, macOS) and common office software (Microsoft Office, Google Suite).
  5. Strong organisational skills to manage multiple tasks simultaneously and prioritise workload effectively.
  6. Attention to detail to ensure accuracy in domain registrations, documentation, and billing processes.

Full Job Description

Job Title:                       Mid-Tier Engineer
Location:                      Mount Edgecombe, Durban – Hybrid position onsite/remote
Available:                     Immediately 
Working hours:          08h00 – 17h00
Type:                             Permanent position

The Mid-tier Engineer plays a pivotal role in providing technical support expertise to our client base and ensure clients are delighted and serviced at a high standard.  Subscribing to the company culture and values. To have a continuous improvement mindset striving for personal and professional excellence. Your industry-recognised expertise positions you as a mentor and influencer to junior engineers, offering guidance and knowledge transfer to technical staff within your specialised discipline.

Job Requirements:

  1. Bachelor’s degree or National Diploma in engineering or related field
  2. Minimum of 3 years of experience in technical roles
  3. A keen interest in IT Security (Sophos, Fortinet, Offensive Security etc. )
  4. A keen interest in Networking (HPE Aruba, Sophos etc.)
  5. Technical and analytical skills
  6. Excellent problem-solving and critical thinking skills
  7. Excellent communication and interpersonal skills
  8. Able to work as part of a team and independently
  9. Open minded to personal growth and development
  10. Firm understadning of Security Best Practice
  11. Security First mindset when solving problems

Full Job Description

Job Title:                       Marketing Manager
Location:                      Mount Edgecombe, Durban – Hybrid position onsite/remote
Available:                     Immediately 
Working hours:          08h00 – 17h00
Type:                             Permanent position

This position is responsible for leading and executing the marketing initiatives for the group. The ideal candidate will be responsible for developing and implementing effective marketing strategies to drive brand awareness, lead generation, and customer engagement.

Job Requirements:

  1. Bachelor’s degree in Marketing, Business, or a related field.
  2. Proven experience of 3 years + in a marketing management role, preferably in the IT industry.
  3. Successful track record of developing and implementing marketing strategies.
  4. In-depth knowledge of digital marketing channels, tools, and analytics.
  5. Proficiency in SEO, SEM, social media advertising, and email marketing.
  6. Excellent written and verbal communication skills.
  7. Ability to create compelling and effective marketing content.
  8. Strong analytical skills to measure and analyze marketing performance.
  9. Data-driven decision-making approach.
  10. Ability to collaborate effectively with cross-functional teams.
  11. Innovative thinking and the ability to develop creative marketing campaigns.
  12. Strong project management skills with the ability to manage multiple initiatives simultaneously.

Full Job Description

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